Reference

isototo Privacy Policy for Your Account

isototo Privacy Policy explains what we collect when you open an account, sign in from a phone, or use DANA, OVO, GoPay and QRIS.

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isototo isototo Privacy Policy for Your Account
HELP WITH PRIVACY

Get Clear Answers About Your Data

A privacy question should not leave you guessing about your account.

Account privacy request Ask us to explain the account data connected to your phone verification or sign-in…
Wallet record question For DANA, OVO, GoPay or QRIS records, send the receipt reference and date through…
Device access concern If a phone or browser session looks unfamiliar, tell us which device path you…
DATA HANDLING

What We Do With Account Details

Privacy is handled through practical account controls rather than vague promises. We separate identity checks from wallet references, limit internal access to data needed for a support or…

Account details

We collect the phone number and verification details needed to create and protect your account.

Wallet references

DANA, OVO, GoPay and QRIS activity reaches us as payment status, receipt or reference data.

Cookies and sessions

Cookies can remember a sign-in session, language choice and selected device settings.

Account security

We use phone verification, sign-in records and device signals to investigate unusual access.

Retention periods

We keep account, transaction and support records for the period needed for service operation, security checks or applicable legal duties.

Your requests

You can ask what personal data we hold, request a correction, or ask about removal through the account support route.

Answers Before You Open an Account

These Privacy Policy answers cover the searches we hear most often from people in Indonesia. You can use them to understand account data, payment references, cookies, device access and requests for changes before you open an account. If your case involves a specific record, send its date and reference through the support route shown after sign-in.

The isototo Privacy Policy covers account details, phone verification, device and browser data, cookies, support messages, security events and payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use phone verification to connect account access with the correct account holder and to investigate unusual sign-ins. It also helps us answer a privacy request without disclosing personal records to the wrong person.

No. Our Privacy Policy describes status and reference data used to match an account action. We do not ask for your DANA, OVO, GoPay or QRIS wallet password, and you should not send it to support.

Cookies can keep your session, language choice and device settings available in the same browser. Removing them may sign you out, so you may need to complete the account access step again.

Yes. Contact us through the account support route and describe the record you want to see or correct. We first check account ownership, then explain the action and any limits that depend on local law.

We retain account, transaction and support records for the time needed for account operation, security investigation or applicable legal duties. When that period ends, we remove or anonymise the records where local law permits.

Use the support route available from your account and include your phone number, request type and relevant date. For a QRIS receipt or wallet status question, add the reference while leaving passwords and security codes out.

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